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I am a SWIS administrator. The video says that I can go under USER Management, and anyone on the first screen that is listed, I should be able to check their name and click the green plus to give them Referral Entry Access. I click on a person that has Data Analyst, but the Green Plus stays greyed out. It will not allow me to grant Referral Entry Access.
It is not possible for a user to be set up with more than one access level in SWIS. If a user who currently has Data Analyst access also needs the ability to enter referrals, you will want to contact your SWIS facilitator and ask that they be set up as a Data Entry user. This will allow them to enter referrals and view reports.
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