SAMI says this user has no access to SWIS, but I can't change it. Help!

Last Updated: Aug 27, 2018 10:36AM PDT
In SAMI, if a user has referral entry only access, they will appear as though they have no access to the school’s SWIS account when you view the user in SAMI. If you try to update their access in SAMI, you get an error saying “An unexpected error occurred. Please contact SWIS support.”

Referral entry only is an access level managed within a school’s account, not in SAMI. If someone really should have referral entry only access, leave them as they are in SAMI. If they should have a different access level, you’ll need to log in to the SWIS account and remove the user’s referral entry only access first. From the school’s SWIS account:
  1. Click Tools.
  2. Click User Management.
  3. Click to select the user’s name on the list.
  4. Click Remove Referral Entry Only Access.
  5. Click Remove to remove the user’s access level or Cancel to return to the menu.
Once you’ve removed their access in SWIS, head to your SAMI account where you can assign a new access level. For more information about how to update a user’s access in SAMI, check out this FAQ or this tutorial video.


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