I am logged into the website but unable to access the SWIS Suite.

Last Updated: Nov 15, 2016 10:06AM PST
Many schools limit access to the internet.
 
In November 2016 we moved the SWIS Suite to a new server with a new IP address. For some schools, this meant their access to SWIS was blocked by their I.T. department.
 
In allowing for access to the SWIS Suite web application, it has come to our attention that some I.T. departments added our server IP address for the SWIS suite to their whitelist of allowed websites. Since the IP address changed when we moved the SWIS Suite to a new server, these schools were no longer able to access their accounts.
 
In general, best practice is not to whitelist any PBISApps web application by IP address since these addresses are subject to change. Instead, I.T. departments should use the domain names of the applications. This ensures future compatibility and limits issues when you use our applications.
 
To resolve the issue:
  1. Contact your local or district I.T. person.
  2. Have them update their whitelist with *.swis.org (the wildcard is important).
  3. If they can only use IP addresses on their whitelist, the new SWIS Suite IP address is 128.223.103.95
Feel free to send the link of this page to your I.T. person!


Contact Us

We're available 7 AM–4 PM Pacific, Monday–Friday

Post a Public Question Email Us

Phone & Fax

Phone: 855-455-8194
Fax: 541-346-2471

Mailing Address

1235 University of Oregon
Eugene, OR 97403-1235

Sign Up for the PBISApps Newsletter

Subscribe to our quarterly newsletter to stay up-to-date with all our news, updates, and releases!

Image of two speech bubbles

We're Here to Help!

Search our support forum or ask a question.
We're also available by chat, email, or phone when you need live help!    Go to Support »

Products

SWIS Suite:   SWIS   |   CICO-SWIS   |   ISIS-SWIS

PBIS Assessment   |   PBIS Evaluation

Let Us Help You

Video Tutorials   |   Materials

Training   |   Support   |   Contact Us

Join the Conversation

Copyright © 2016 Educational and Community Supports, All Rights Researved   |   Confidentiality & Security   |   Customer service software powered by Desk.com

In affliation with the    University of Oregon

pbisapps@gmail.com
http://assets0.desk.com/
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
Invalid characters found
/customer/en/portal/articles/autocomplete