- Microsoft Internet Explorer (versions 9, 10 & 11)
- Mozilla Firefox (latest versions)
- Google Chrome (latest versions)
Troubleshooting StepsIf you are uncomfortable performing any of these steps, please consult your local I.T. person.
Update Your Browser to the Latest Version
Instructions for Finding Your Browser Version
Instructions for Updating Your Browser VersionYour school I.T. department may control browser updates, typically with Internet Explorer. In this case, please consult them.
Try a Private Browsing WindowAnother troubleshooting strategy is to use a Chrome incognito window or Firefox Private Browse. This will temporarily exclude the use of browser extensions, which may interfere with logging in. Ad blocking extensions are a common source of problems for example.
Remove Sites from Local Intranet Security Zone in Internet ExplorerSome people have mistakenly added one or more of our sites to their local intranet security zone inside of Internet Explorer. This causes display and log in issues and you will have trouble using our applications. The solution is to remove any of the follow sites from your local intranet security zone:
Instructions for removing sites from security zones.